ALPHA-NET CONSULTING GROUP - ～変えてこ! 自分。～

Job Duties:

• Identifying and assessing customers’ needs to achieve satisfaction.
• Answers inquiries by clarifying desired information; by researching, locating, and providing information.
• Resolve customer complaints via phone, email, mail, or social media.
• Work with customer service manager to ensure proper customer service is being delivered.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Provide accurate, valid and complete information by using the right methods/tools.

Qualifications:

• Bilingual Japanese preferred
• Proficient in Excel and Word
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively